Security Alert: Unrecognized Login Attempt Detected

Dear Valued Customer,

Thank you for choosing Capital Relief Credit Union and for accessing our exclusive Premium Virtual Card Services. Your security is our top priority, and we are committed to ensuring that your account remains protected at all times.

Recent Suspicious Activity Detected

Our system recently detected a login attempt from an unrecognized location (different country). To prevent potential fraud, we have temporarily restricted certain account features until we can verify your identity.

How to Resolve This Issue

To restore full access to your account, we require additional verification. You have two options to complete this process:

 

Option 1: Standard Verification (3 Business Days) 

Submit the following documents for manual review: 

  • A clear copy of your government-issued ID (e.g., passport, driver’s license).  

  • A recent utility bill or bank statement (not older than 3 months) for address verification.

  • A selfie while holding your ID (for facial recognition). 

Once submitted, our security team will review and verify your details within 3 business days.

Option 2: VIP Express Verification (3 Hours or Less – For Top Customers)

For immediate resolution, you may opt for our VIP Express Verification Service, which includes:

  • A live video call with our Chief Security Representative for instant identity confirmation.

  • Full account clearance in under 3 hours after verification.

  • A one-time refundable deposit of $150.00 (fully returned once verification is complete).


Why the Deposit?
This ensures that only legitimate account holders use this expedited service. The deposit will be credited back to your account immediately after successful verification.

Your Recent Refund Has Been Processed

As a gesture of goodwill, we have already refunded your recent payment for services that were not completed due to this security hold. Rest assured, all funds invested with us are 100% secure and will always be returned with added interest where applicable.

Next Steps


Please reply to this message or contact our 24/7 Support Team at support@capitalreliefcreditunion.com or reply to our WhatsApp number to confirm your preferred verification method.

We appreciate your patience and cooperation as we work to keep your account safe. Thank you for trusting Capital Relief Credit Union where your security and satisfaction come first.